Terms of sale
What you buy, how it is delivered, your right to withdraw, and how refunds work.
Who you are buying from
Digital guides sold on The Thailand Compass are sold by Avrankou OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia, registration number 17523819. Contact: hello@thethailandcompass.com.
What you are buying
Digital files, delivered immediately: a guide in PDF format and, for products that include them, planning files (a spreadsheet and a list of places for Google My Maps). Nothing is shipped. The number of pages and the contents of each product are described on the product page at the time of purchase.
Price and payment
Prices are shown in euros and include any applicable tax. Payment is handled by Stripe; we never see or store your card details. Your bank statement will show THEBALICOMPASS.COM.
Delivery
After payment, a personal download link for each file is sent to the email address you provided at checkout. The links stay valid for thirty days. If the email does not reach you, write to hello@thethailandcompass.com and we will send it directly. A download that fails is our problem to fix, not yours.
Right of withdrawal
European consumers normally have fourteen days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once the download begins, and by completing the purchase you ask for immediate delivery and accept that you lose the right to withdraw. This is the rule for downloadable content across the European Union, and it is why we describe each guide in detail before you pay.
Refunds
If a file is corrupted, unreadable, or clearly not what the product page described, tell us within fourteen days and we refund it in full. We do not refund a guide because its recommendations did not suit a particular trip: that is editorial judgement, and the sample content on the site exists so you can judge it before buying.
Updates
Guides are revised between editions. Buyers are told by email when a meaningful update is published, at no additional cost. Prices and opening details mentioned in a guide are dated and verified at the time of writing; they are not guaranteed to remain accurate afterwards.
Complaints and disputes
Write to hello@thethailandcompass.com first: most issues are settled in a day. Consumers resident in the European Union may also use the European online dispute resolution platform. These terms are governed by Estonian law, without depriving a consumer of the protections of their country of residence.